Clients have done their research and have come to the correct conclusion that SAP systems will improve their business operations. The expertise at every level of iKlasse’s operations ensures that customers don’t become overwhelmed with technical difficulties and poor handling of their new system. iKlasse remains in close contact with clients throughout the SAP implementation and are always only a phone call away after a successful system launch. This constant access ensures that later-developing problems don’t go unaddressed and that customers get precisely what they paid for by upgrading to SAP.
In addition to iKlasse’s standard support programme, they also offer a Premium Services Programme, which provides a dedicated support engineer for premium client accounts. The Premium Services Programme includes a guaranteed response time of 30 minutes or less, application and process customisation, and fine-tuning. With the cost and time savings associated with iKlasse’s support system, businesses can instead utilise their IT teams to focus on corporate initiatives and strengthen their business strategy.
Every business is different, so iKlasse offers a variety of support packages so clients can customise their coverage, paying only for what they truly need.

Remote Support
iKlasse’s flexible hours ensure that customers can reach the company’s support staff whenever they need, which makes the “Remote Support” package ideal for those clients who may need urgent assistance at any time of day. With this package, clients not only have access to around-the-clock support, but they can also receive assistance with their technical support projects and database management activities.
 
SAP Managed Services
With iKlasse’s “SAP Managed Services” support option, clients have around-the-clock access to several experts in order to address issues and problems that may arise. This support option utilises iKlasse’s cutting-edge monitoring methods that have been developed and perfected over hundreds of projects to prevent issues before they ever occur. Staying ahead of these problems will save customers money and improve their customer satisfaction levels by preventing down time in their business operations.
SAP Technical Services
It can be difficult to train and subsequently retain someone who is proficient in identifying and addressing SAP technical problems within a given company. iKlasse offers several resources to address these problems to ensure that their clients receive the information and training they need over both the short and long term. Inadequate technical support can cripple customers’ business flow, causing stress and a loss of revenue. Customers who choose the “SAP Technical Services” support option from iKlasse enjoy the following coverage:

• Technical Roadmap Service
• SAP release and Enhancement pack upgrades
• OS and DB migration
• Solution Manager
• Database Management and Disaster recovery for business continuity
• Security and Authorisations